Refund Policy - PRIPEX Pro Intelligence

PRIPEX by Grandsage Inc.
Last updated: May 2026

Overview

PRIPEX intelligence products are delivered digitally through proaccess.pripex.com, operated by Grandsage Inc., Ontario, Canada. This Refund Policy explains how refund and billing dispute requests are handled for PRIPEX analytical access products and subscription services.

PRIPEX is committed to fair and professional handling of all billing matters. This policy is designed to be clear, reasonable, and consistent with the institutional standards of the platform.

Analytical Access Products

PRIPEX single-access products — including Single Metric Unlocks, 3-Metric Bundles, and Full Report Access — are structured intelligence products delivered digitally upon confirmed payment. Because access to analytical content is granted immediately upon purchase, refunds are not available as a general policy once access has been delivered.

Exceptions are considered on a case-by-case basis under the circumstances described below.

Subscription Access

PRIPEX Pro subscriptions — Monthly and Annual — grant ongoing access to the PRIPEX intelligence platform for the duration of the active billing period.

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. No partial-period refunds are issued for monthly subscriptions.
Annual subscriptions may be cancelled at any time. Where cancellation occurs within seven days of the initial purchase and the subscriber has not materially engaged with or consumed the platform’s intelligence content, a refund may be considered at PRIPEX operational discretion.
Renewal charges that occur after a cancellation request has been properly submitted will be reviewed and refunded where the cancellation was confirmed prior to the renewal date.

Circumstances Where Refunds May Be Considered

PRIPEX will review refund requests in the following circumstances:

Duplicate transactions — where a customer has been charged more than once for the same product or subscription within the same billing cycle due to a technical error
Failed access delivery — where payment was confirmed but access to the purchased intelligence product was not granted due to a platform-side technical failure, and the issue remained unresolved after direct contact with PRIPEX
Billing errors — where an incorrect amount was charged due to a platform or processing error
Subscription renewal disputes — where a renewal charge occurred after a cancellation was properly submitted and confirmed

Refund requests must be submitted within 14 days of the transaction date to be eligible for review.

How to Request a Review

To request a refund review, contact PRIPEX at:

intelligence@pripex.com

Include in your request:

the email address associated with your account
the transaction date and approximate amount
a brief description of the issue

PRIPEX will acknowledge your request promptly and resolve eligible matters professionally and without unnecessary delay.

Operational Discretion

PRIPEX reserves the right to assess refund requests on their individual merits and to apply operational discretion in circumstances not explicitly covered by this policy. This discretion will be exercised fairly and in a manner consistent with the institutional standards of the platform.

Chargebacks and Disputes

We encourage customers to contact PRIPEX directly before initiating a chargeback with their card issuer or bank. Most billing concerns can be resolved directly and more efficiently through our support process. Where a chargeback is initiated without prior contact, PRIPEX reserves the right to provide transaction evidence to the relevant payment processor in accordance with standard dispute resolution procedures.

Enterprise and Custom Access

Refund and cancellation terms for enterprise-level or custom access arrangements are governed by the specific agreement entered into at the time of purchase. This general Refund Policy does not apply to enterprise or custom contracts unless explicitly stated therein.

Governing Law

This Refund Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Contact

PRIPEX by Grandsage Inc.
Ontario, Canada
intelligence@pripex.com

Related Policies

Disclaimer — pripex.com
https://pripex.com/disclaimer